Cookie Policy

What are cookies?

Cookies are small text files that a website places on your computer, tablet or mobile phone when you visit the website. These cookies store information about your website visit. Personal data are processed when cookies are placed. The use of cookies allows a website to recognise you the next time you visit. This can be useful, for instance, if you do not want to log in every time you visit the website.

Different types of cookies

We use and distinguish between the following different types of cookies. Functional cookies, non-functional cookies and analytical cookies.
We always place functional cookies. These are necessary for the website to work properly. For instance, they make sure you can stay logged in on the website whenever you want. Besides functional cookies, we also place standard analytical cookies. This is an example of a non-functional cookie. It is not necessary for the website to function properly. This allows us to know which parts of the website are popular and where we can improve our website. Only when you agree to set cookies, we also set a number of other non-functional cookies. These all have different purposes, but enable us to improve our services. For example, we use cookies to show online surveys on our website, test improvements on our website, display social media buttons or to be able to show relevant ads for our services on other websites.

Online privacy

It is important to us that you have control over your online privacy. Therefore, we would like to inform you as completely as possible about which cookies we use and for what purposes. The chart below shows which cookies we set by default when you visit the website and what we set when you accept or reject our cookies.

Functional cookies

Functional cookies are necessary for the website to function properly. These cookies are therefore set by default and are not deleted when you do not accept them. Functional cookies allow you to stay logged in during your visit to the website. They also ensure that products are saved in your shopping basket when you want to buy something in our webshop.

Cookies to measure visits

Analytical cookies allow us to measure website traffic. These statistics give us insight into how often our website is used, what information visitors are looking for and which pages are most visited. This tells us which website sections are popular and where we can improve our website. We continuously analyse and improve the website to make the experience for visitors as pleasant as possible. The statistics we collect cannot be traced back to individuals. This data is therefore always used anonymously. We use Adobe Analytics to gain insights from the data. We always place analytical cookies when visiting our website.

Analytical cookies collect the following data, among others:

Tracking the number of visitors to our web pages.
Tracking visit duration.
Searches performed on the website.
Data about your browser and device you use to visit our website, such as operating system and screen size.
The way you arrived at our website, such as whether you clicked on one of our advertisements or on a link in an e-mail.
Some anonymous data entered in a form, such as the type of car or which type of coverage is chosen most often.
Items you have purchased or added to the shopping cart on the website.

For more information on what Adobe does with the data collected, please refer to the privacy statements of Adobe. This statement may change from time to time.

We never provide the personal data you entered (such as name, address, BSN, phone number) to Adobe Google. Read more about how we handle personal data in our privacy statement.

Cookies for social media integration

On our website, we display videos and other content that you can promote and share via social networks via a button. To make these buttons work, social media companies, such as Twitter, Facebook, YouTube and Google, place cookies so that they can recognise you when you are logged into that social network. They also collect data about the page you share. For more information on the data collected by social media companies, please refer to their privacy statements. These may change regularly.

Cookies to test improvements

We constantly test our website to give you the best user experience. We want to know whether changes we make to the website are also improvements. That is why we often carry out improvements in an A/B test first. For this, we use Visual Website Optimizer. This allows visitors to see a modified version of the website at the same time. In this way, we continuously optimise the website. Cookies are used to ensure that you see the correct version of a page and to measure results.

Cookies to conduct research

We use Usabilla as a tool to conduct research on the website. For example, you can always leave feedback on the website. We also ask on certain pages whether we helped you well with that article. We also use an online survey in which we ask for your opinion about our website. We use this information to continuously improve our website. The cookie ensures that you do not see the survey unnecessarily often. The cookie also passes on information about your operating system and the browser you use to visit the website.

To see how visitors use our website, we also use Hotjar. This tool records mouse clicks, mouse movements and scrolling behaviour of visitors on our website. Hotjar collects information about pages visited, the browser you use and the type of device and operating system used. We use this data to improve the website.

To monitor the performance of our website, we use a plugin called Yoast. This cookie is placed to, among other things, measure the speed of our website in your browser and place meta information. With this information, we can detect and solve possible problems with the performance of our website in time and share meta information with Google and social media.

In certain comparators, you can use a chat function to ask questions to 1 of our employees. For this, we use Tawk. Tawk places a cookie to know what page you are on, how long you are on a page and whether you might need help. Means Hotjar, we get insight from our visitors' click behaviour. This data is only used to improve our websites.

Cookies to Service Best International

We may use online ads to highlight our services. We prefer to do this as targeted as possible, to keep costs down and not show you unnecessary ads. We use Google Adwords, Google Dynamic Remarketing, Facebook Custom Audiences (we do not share our customer base with Facebook) Microsoft Bing Ads and DoubleClick, (from Google), Mailchimp, Mailmunch and Hotjar for this purpose. This allows us to target advertising and keep costs down.

These cookies enable:

Keeping track of which ads you have already seen. This prevents you from seeing the same ads too often.
Track how many visitors click on our ads.
Track how many visitors purchase a service from us after clicking on an ad. This is necessary to analyse the effectiveness of ads.
Keeping track of whether you have already purchased certain services from us. You will then not see unnecessary advertisements.

Even if you do not accept cookies, you may still encounter ads from us online. This is because not all our ads use cookies. However, cookies allow us to show you more relevant ads and no unnecessary ads.

For more information on what Google does with stored data, please refer to the Google privacy statement. This may change regularly. We have not authorised Google to use the information obtained for other Google services.

For more information on what Microsoft does with stored data, please refer to the Microsoft's privacy policy. It may change periodically. We have not given Microsoft permission to use the information obtained for other Microsoft services.

For more information on what Facebook does with stored data, please refer to the Facebook privacy policy. It may change regularly. We have not given Facebook permission to use the information obtained for other Facebook services.

Blocking and deleting cookies

If you do not want cookies from our website to be placed, you can choose to do so in the cookie notification you see when you first visit our website. If you have previously accepted our cookies, you will no longer see this notification and must first delete our cookies.

You can also choose to block the setting of cookies via your browser. If you block all cookies, websites might not work as well. It is better to selectively disable only the unwanted cookies. You can do this in your browser settings. This also blocks cookies from other websites you visit.

Your personal details:

We will not make your personal information available to third parties without your consent. We appreciate the trust you place in us, and will make every effort to protect your personal information. Personal information will only be used to enhance the ease of use of our website. By sending us an email, you can have your data removed.

www.servicebest.com uses cookies and other technologies to enhance your online experience and to find out how the site is used, so that we can improve the quality of our services accordingly. Cookies allow us to show different ads now or in the future, advertising networks (aka Google Adsense) that advertise on this site may place cookies on your PC or may use web beacons to collect information. www.servicebest.com has no access to or control over these cookies used by third-party advertisers.

You should consult the privacy policies of these third parties for more detailed information on their actions, as well as for instructions on how to opt-out of certain things. www.servicebest.com privacy policy does not apply here, we have no control over the activities of these other advertisers or websites.

When you visit our website or use some of our products, the servers automatically store information such as URL, IP address, browser type and language, and date and time of your visit.

We use third-party advertising companies to display advertisements when you visit our website. These companies may use information (not your name, address, e-mail address or telephone number) about your visits to this or other websites in order to display advertisements about goods and services you may be interested in. If you would like more information about this or would like to prevent these companies from using this information, please click this link.

If you wish to disable cookies, you can do so through your browser. More detailed information on cookie management with specific web browsers can be found on the browsers respective websites.

Do you have suggestions, complaints, or questions about our Privay Policy? Please send an e-mail to customerservice@servicebest.com

Our website uses different types of cookies. It is important to us that you have control over your online privacy. Therefore, we would like to inform you as completely as possible about which cookies we use and for what purposes.